Quote:
Originally Posted by Nopanic
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VM released a modem before it was ready, they released some advertising that didn't look great to the customers with the issues. Feel free to hate them for it, but in the grand scheme of things, its not that big a deal.
(all comments as below are my own and I have/had no say in anything around the build of the SH)
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You see - that's it. There is no principle of service delivery that excuses VM from releasing the SH before it was ready and there was no alternative available to users.
Likewise, there is no principle of honesty that excuses VM from misleading the customers by making that wretched device look great, so enticing them onto the broadband service. VM continues to do so on its web site.
In the grand scheme of things, such matters are important for reputability and proper treatment of customers.
You shouldn't be diminishing that.
And I don't hate VM. Quite the contrary since I've no complaint about my broadband & TV service.