Quote:
Originally Posted by DIY
Hi all Merry Christmas,
i need some help i am with virgin media,cable for phone, TV and bband,...my problem is i am going to replace a rotten front window and have noticed the BT drop line from the mast is attached to the frame instead of the wall.
it only needs to move about 6"
1/ is this something i can do myself?
2/Do i need to call out BT?
3/should it be on my window frame?
4/ any idea of cost if BT do it as i am not a BT customer ?
any help greatly appreciated
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I come accross this all the time .You cannot cut or damage the line it is the property of BT and was put there at the request of a customer so is legally there .The best thing to do is either move it yourself (very easy) ,let the company fitting the window do it or phone BT and get them to do it .(may be chargeable)
I presume you are talking about the triangular bracket that should be fixed to the wall not the window.
People can get in bother by cutting or removing the cable ,i have never heard of it happening but technically the cable is the property of BT and should not be touched
---------- Post added at 20:44 ---------- Previous post was at 20:43 ----------
Quote:
Originally Posted by DaiNasty
Of course if the window is rotten it would be really likely that the dropline would pull loose by itself...
So out of politeness you could notify BT of the circumstances and ask them to tidy up their property.
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yes it would especially in these high winds
(hint hint)