[Sephiroth]

Nopanic makes a good point about having 24 hour free support with all the SH facilities used.

The other half of the equation is something he does in fact partially acknowledge. The offshore support centre has a poor reputation by reason of customer reports on the forums.

But I'd like to take Nopanic up on the "you live and learn point". What VM did was actually reckless, messing its customers up big time. There is no service delivery principle that excuses such recklessness and no amount of Nopanic's voice of reason can give VM any comfort.

Finally, I acknowledge Nopanic's point on how things can be blown up by a few people. But if you strip it down to basics on the SH, reckless release, a year to get modem mode, poor wireless, still buggy in router mode VM should be out there apologising rather than pronouncing the wretched thing as this on their web site:

Discover unbeatable wireless with the Virgin Media Super Hub combined modem and router. Features include:

The best wireless broadband performance available

It's not honest.