Quote:
Originally Posted by Nopanic
I'm not a fan of the Superhub, but have to agree with Mas on this one. The numbers seen by the fault centres mean that either they are working as they should or people just don't want to complain.
I'm not suggesting its not in need of work and I think it was probably released too soon in respects to modem only mode and such ..
As for VM being too stubborn to roll something back. I can tell you 100% that this is not the case. I have worked on project were money has been spent to improve things, many, many hours used to develop, only to find that the new, upgrade or change just doesn't work .. and it is dropped, or taken back for a re-think.
VM are painfully driven on customer experience, everything has to be reviewed and although mistakes will be made I think overall VM values the opinions of their customers.
For the record I'm not a VM fan boy and I'm not saying this because I work for them, I'm able to say this honestly though because I see the inner workings.
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Nopanic
It's difficult to reconcile the sincerity of your view with what I see before my own eyes and what I would do in similar circumstances were I in charge at VM. (Please accept that my career matches the ability to say what I do s- and do what I suggest).
It would be blindingly obvioius to me as a VM Executive that the fiirmware history of the SH was at best an embarrassment, at worst a disaster. The SH problems were occurring across the VM estate even if the majority of people stayed silent. The vocal majority would have been enough for me to set alarm bells ringing.
Now there's a rumour that the fanfare about the Huawei SH (wise to have two suppliers) was all a damp squib and that it's not now happening. What's the story there? Did VM get its trialling act together and it turned out worse than the Netgear kit? Or do VM have sufficient confidence in the Netgear product that a possibly more expensive Huawei wasn't needed? VM keep their cards sop close to their chest that the public are left bewildered.
Then VM go boasting phrases like "unbeatable wireless" to describe the SH's wireless fiasco. Credibility. CREDIBILITY.
And finally (for this note), there's the headlong rush to be the fastest broadband KNOWING that mad use of the internet will spoil the experience for the ordinary user. VM have begun taking steps to enforce fair usage. This needs to be strengthened as speeds increase and when local fibre capacity hasn't been sufficiently upgraded. True the competition is doubling its speed, but BT has the advantage of having an MSAN in its street box and thus no optical node congestion.
The SH is just the tip of something that's not right at VM, starting with its very poor communication style.
Cheers