Cable Forum - View Single Post - Superhub Randomly Rebooting Superhub

Sephiroth · 25-12-2011, 20:45

The event log does not contain a DOCSDEV RESET message. So the reset to default isn't coming from the CMTS. The circuit reset messages are normal; during initialisation, while it searches for channels it's not in state of grace and errors are reported. If you have lots of T3 timeouts during normal operation, you might have a busty upstream, but that's not the case.

So now we await the new SH and hope the problem is resolved. It was worth looking for other causes if only toprepare you for dealing with VM again.

I would add that on the VM forum, some people are reporting that the same thing happens with the replacement SH. In that case you'd need to get a Senior Engineer in to work with you to diagnose the situation. That can usually be arranged with UK Customer Services. But I'm surprised you don't have stability in modem mode.

25-12-2011, 20:45	#29
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,929	Re: Randomly Rebooting Superhub - Very Annoying The event log does not contain a DOCSDEV RESET message. So the reset to default isn't coming from the CMTS. The circuit reset messages are normal; during initialisation, while it searches for channels it's not in state of grace and errors are reported. If you have lots of T3 timeouts during normal operation, you might have a busty upstream, but that's not the case. So now we await the new SH and hope the problem is resolved. It was worth looking for other causes if only toprepare you for dealing with VM again. I would add that on the VM forum, some people are reporting that the same thing happens with the replacement SH. In that case you'd need to get a Senior Engineer in to work with you to diagnose the situation. That can usually be arranged with UK Customer Services. But I'm surprised you don't have stability in modem mode. __________________ *Seph.* My advice is at your risk.