Cable Forum - View Single Post - Superhub Randomly Rebooting Superhub

Sephiroth · 25-12-2011, 18:05

You did right to test in modem mode. It's the baseline for all of this.

Can we see your power levels again please and the event log. Tell us also at what time you think the reset occurred so that it can be correlated with the event log.

There would be only two reasons for a reset: 1) Commanded by the CMTS (the other end); 2) Faulty SH.

The first reason is usually becauese your SH hasn't responded properly to thr keep-alives; or the CMTS doesn't think it has (in which case the event log should provide clues).

25-12-2011, 18:05	#27
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,929	Re: Randomly Rebooting Superhub - Very Annoying You did right to test in modem mode. It's the baseline for all of this. Can we see your power levels again please and the event log. Tell us also at what time you think the reset occurred so that it can be correlated with the event log. There would be only two reasons for a reset: 1) Commanded by the CMTS (the other end); 2) Faulty SH. The first reason is usually becauese your SH hasn't responded properly to thr keep-alives; or the CMTS doesn't think it has (in which case the event log should provide clues). __________________ *Seph.* My advice is at your risk.