Quote:
Originally Posted by General Maximus
Challenge the status quo dude. Feedback is the breakfast of champions and if you never challenge anything and give your opinion then nothing will ever change. There is nothing more satisfying than questioning why we do something, offer an alterative solution and seeing it put into practise.
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I agree 100%. Although it does depend on the company you work for. Some are very open to constructive criticism, and learn from it. Others will do as much as possible to silence any criticism, and blindly go on down their intended route without any regard to customer satisfaction.
It all depends which category VM fit into.
---------- Post added at 13:42 ---------- Previous post was at 13:37 ----------
Quote:
Originally Posted by Sephiroth
There is no technical reason for an engineer to attend.
There is hard evidence in the forums that calling Retentions and asking for the ugrade on the spot (no attending tech) has worked (as in otherwise I might just as well go to 80 meg Infinity).
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I think I mentioned this previously, but I'm sure I have heard some mention of a glitch with the first version of the superhub. This would explain why they sent an engineer to up grade me from 50mb to 100mb. And why he swapped the superhubs.
Otherwise I can't imagine any company spending more on engineer visits, and new superhubs, if there wasn't a good reason.