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djbenson · 24-12-2011, 21:31

They REALLY need to abolish this stupid "an engineer must visit" rule as it is clear that it really ****es customers off. I went through the same thing a couple of months ago where I wanted to go from 30>50 and kept getting told an engineer would need to visit.

In the end, and out of sheer frustration, I called retentions and said I'd either like to upgrade or leave...surprisingly they upgraded me :|

I think the better option (for both parties) is to remotely upgrade then deal with issues later - my service (apart from the Burnley issues this week) has been rock solid (48.5 out of 50meg is pretty damn good) so I didn't "need" an engineer after all.

I'll probably have to go down the same route if/when I decide to go from 50>100 unless a change in policy has been adopted.

24-12-2011, 21:31	#14
djbenson Inactive Join Date: Jan 2007 Posts: 14	Re: just rang VM to upgrade to 100mb They REALLY need to abolish this stupid "an engineer must visit" rule as it is clear that it really ****es customers off. I went through the same thing a couple of months ago where I wanted to go from 30>50 and kept getting told an engineer would need to visit. In the end, and out of sheer frustration, I called retentions and said I'd either like to upgrade or leave...surprisingly they upgraded me :\| I think the better option (for both parties) is to remotely upgrade then deal with issues later - my service (apart from the Burnley issues this week) has been rock solid (48.5 out of 50meg is pretty damn good) so I didn't "need" an engineer after all. I'll probably have to go down the same route if/when I decide to go from 50>100 unless a change in policy has been adopted.