Quote:
Originally Posted by martyh
Your claims of poor cs have been addressed ,I and some others have backed you up in that .Maybe the 1st or 2nd rep you spoke to should have done what the 4th rep did ,that is a matter of opinion .Other members have taken issue with your assertion that the 4th rep lied to you which is a deliberate act to mislead or deceive ,a serious accusation and one that cannot be allowed to pass unchallenged by VM staff on here simply because the rep in question cannot defend himself
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The rep in question hasn't been named, and so doesn't need to defend himself.
The fact is that I was given an untrue statement by a VM representative (either because he wasn't trained, or he was being lazy).
A statement, should be a true statement, otherwise it is a lie.
If the rep wasn't trained properly, and so didn't know, then he shouldn't have made an untrue statement. He should have checked. He wanted to end the call, and only checked with someone else once I pushed the matter.
If staff aren't trained to do the job unsupervised, then they should be supervised until they reach an adequate level. But one thing they should NEVER do is to make a statement that they don't know is true.
Quote:
Originally Posted by martyh
I see no evidence of bullying (a charge levelled at you on certain forums),i see plenty of people taking offence at your claims of lying reps without any evidence apart from hearsay.
I can categorically state that in some cases the MOD's and VM staff on this forum have PERSONALLY gone out of their way and resolved issues from posters via emails and personal contact with Vm .They are prepared to do this should the issue warrant it and the poster doesn't label VM staff liars
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Bullying is very common on many forums, especially by certain groups. In fact I have received support from some members warning me about the way some groups of people try to bully others.