[Tim Deegan]

Originally Posted by Masque

Why do you insist someone was lying to you when all they were doing was telling you the truth that whatever you wanted done was not possible, probably due to them being a first line agent without the relevant permissions, but they then went elsewhere and got it sorted for you, in my eyes that is above and beyond the call of duty and should be applauded not berated in such a poor and stupid way.

Can't you get this into your head????

They said "it isn't possible", because they wanted to end the conversation. This wan't true, because it was possible. This is quite simple, even a 4 year old could understand it.

Originally Posted by Masque

This is a public forum and the details they appear to have posted are in the public domain and all names and contact details are behind usernames unless put on public display as per your own.

That would only be the case if the details had been reported properly. However wghen someone implies dishonesty, when there was none, then that's when it becomes libelous.

Originally Posted by Masque

From your first post you insisted the agent was lying which in reality they were not as they personally were unable to sort your issue out themselves without seeking help, and for that valiant effort you called them a liar.

Now about that review by the person with the same surname as yourself.

The agent wasn't telling the truth, so they were lying. But as I've said many times, that isn't the main issue. I get used to sales reps, and people in all sorts of call centres lying to me.