Cable Forum - View Single Post - TiVo Why can't Virgin Media ever get their customer service right??

Wire Man · 24-12-2011, 17:17

I have always found the uk customer service very good with Virgin! However I cant say the same when I phoned up to add boxnation the other week because when I got my bill last week they had changed my phone pack to XL from M and added a 08 number thing???? never even spoke about these changes with me on the phone, I can only assume they are on commission? 5min call to Scotland at 2210 at night and it was all sorted. Well done customer service team and merry Christmas

24-12-2011, 17:17	#253
Wire Man Inactive Join Date: Jun 2010 Location: Warrington Services: tvxl tivo/v+ bbl phonem Posts: 68	Re: Why can't Virgin Media ever get their customer service right?? I have always found the uk customer service very good with Virgin! However I cant say the same when I phoned up to add boxnation the other week because when I got my bill last week they had changed my phone pack to XL from M and added a 08 number thing???? never even spoke about these changes with me on the phone, I can only assume they are on commission? 5min call to Scotland at 2210 at night and it was all sorted. Well done customer service team and merry Christmas