Quote:
Originally Posted by markie1966
no offense....but one hub not working properly is one too many
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I take by that rather silly comment that you have very little idea about what you are talking about, the are well over half a million Superhubs in use throughout the country and no manufacturer anywhere in the world would ever be so naive as to state none of their devices will ever develop a fault or even have a fault when delivered.
Even the older standard modems develop faults or were sometimes faulty upon delivery or install and the same can be said for the different makes and models of routers we supplied.
So do please justify that rather silly statement above because you have shot yourself in the foot by posting it.
---------- Post added at 12:50 ---------- Previous post was at 12:48 ----------
Quote:
Originally Posted by Tuvoc
All Virgin Media staff members' Superhubs work just fine 
It is hard to know the extent of the problem. The postings on forums are a tiny minority of users, but a lot of people just rely on phone support so we need to add those in. But even so, what we might be seeing is 1% having problems with a silent 99% majority quite happy with theirs. |
Initially my Superhub took 6/7 hours to activate but since then it has been rock solid, we get them in exactly the same way as anyone else via courier and I even had to pay the £30 upgrade fee.
Anyone thinking that they can use a few threads and posts on various forums as proof that every device is inherently faulty is living in cloud cuckoo land, this is a general comment and not specific to the person being quoted above.