Thread: Virgin loyalty?
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Old 24-12-2011, 01:30   #2
greeninferno
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Re: Virgin loyalty?
Quote:
Originally Posted by Taffylad View Post
Hi all,

just wondering what you think about virgin pricing policy.

My current package is

TV XL
BB 10MB
PHONE XL
V+
HD BOX

price =£53.90 after £22 loyalty bonus

now problem is after asking for an upgrade to 30mb bb my bill would rocket up to £70 . My complaint is a new costumer taking out the same package can get this for £64.33 after taking into consideration the first 3 month discount on a 18 month contract.So I appear to be losing my loyalty discount for upgrading. So any ideas on what I should reasonably expect to pay for the above package with the 30mb upgrade.

I have been a NTL/Virgin customer since 1997 so don't think this is a great way to be treated

Thanks
phone retentions and state your case NOT customer services

this page as a guide

http://http://shop.virginmedia.com/bundles/tv-broadband-and-phone/phxl-tvxl-bbxl.html
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