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Taffylad · 24-12-2011, 00:08

Hi all,

just wondering what you think about virgin pricing policy.

My current package is

TV XL
BB 10MB
PHONE XL
V+
HD BOX

price =£53.90 after £22 loyalty bonus

now problem is after asking for an upgrade to 30mb bb my bill would rocket up to £70 . My complaint is a new costumer taking out the same package can get this for £64.33 after taking into consideration the first 3 month discount on a 18 month contract.So I appear to be losing my loyalty discount for upgrading. So any ideas on what I should reasonably expect to pay for the above package with the 30mb upgrade.

I have been a NTL/Virgin customer since 1997 so don't think this is a great way to be treated

Thanks

24-12-2011, 00:08	#1
Taffylad Inactive Join Date: May 2008 Posts: 11	Virgin loyalty? Hi all, just wondering what you think about virgin pricing policy. My current package is TV XL BB 10MB PHONE XL V+ HD BOX price =£53.90 after £22 loyalty bonus now problem is after asking for an upgrade to 30mb bb my bill would rocket up to £70 . My complaint is a new costumer taking out the same package can get this for £64.33 after taking into consideration the first 3 month discount on a 18 month contract.So I appear to be losing my loyalty discount for upgrading. So any ideas on what I should reasonably expect to pay for the above package with the 30mb upgrade. I have been a NTL/Virgin customer since 1997 so don't think this is a great way to be treated Thanks