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Old 23-12-2011, 17:49   #250
Peter_
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
How can you say that????

I started this thread, and it is about poor CS at VM. And the example was that it took 4 calls to get it right.

The fact is that in order to try and defend VM, you keep bringing up the lying issue. Which as the OP I have said many time, isn't the main issue.

So stop trying to deflect things away from the main issue.
Why do you insist someone was lying to you when all they were doing was telling you the truth that whatever you wanted done was not possible, probably due to them being a first line agent without the relevant permissions, but they then went elsewhere and got it sorted for you, in my eyes that is above and beyond the call of duty and should be applauded not berated in such a poor and stupid way.



Quote:
Originally Posted by Tim Deegan View Post
The topic is about poor CS by VM, and not about libelous comments about me.
This is a public forum and the details they appear to have posted are in the public domain and all names and contact details are behind usernames unless put on public display as per your own.




Quote:
Originally Posted by Tim Deegan View Post
No, people with connections to VM have tried to make me out to be a villan to try and detract from VM's poor CS.

The lying issue is secondary.
From your first post you insisted the agent was lying which in reality they were not as they personally were unable to sort your issue out themselves without seeking help, and for that valiant effort you called them a liar.

Now about that review by the person with the same surname as yourself.
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