[Sirius]

Originally Posted by andy_m

The four calls have a lot to do with it, in fairness. The first call should have left the OP with, at the very least, the knowledge that to change an open order can cause issues. The fact that it didn't leave him with that knowledge, and further the fact that actually Virgin DID sort his problem out after 4 calls show clearly that they could have done so after just one, or at least advised him better about why they couldn't.

The OP's inability to wait for HD channels might suggest to some that this is a minor issue blown out of all proportion. I'm no HD junky, so I'd be inclined to agree - but I also can't quite believe that Virgin have set themselves up with a system that doesn't cater for impatient customers without potentially throwing up serious issues. That is very, very poor.

The OP has used the wrong language and has tried to make out that this thread is about the organisation as a whole whilst singling out individuals for unwarranted criticism - he's done himself a lot of harm. BUT, he has also received poor customer service, and, whether you like it or not, he has a right to vent about that. I'd like to think that, had he not accused an individual of lying that most on here would have actually been sympathetic.

Nail and head me thinks