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Old 23-12-2011, 11:19   #233
Andrewcrawford23
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Join Date: Aug 2005
Location: Scotland
Age: 44
Services: Virgin Media - XL Plus package with XXL broadband SKY HD Multiroom Freeview HD Freesat HD
Posts: 2,816
Andrewcrawford23 has reached the bronze age
Andrewcrawford23 has reached the bronze ageAndrewcrawford23 has reached the bronze ageAndrewcrawford23 has reached the bronze ageAndrewcrawford23 has reached the bronze age
Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Well you are making it up to suit VM now. I told you what happened, he said "it isn't possible", and that was that. It's only when I pushed that he could be bothered to either do something, or find out if it could be done. He only put me on pause for a min or two, so it can't have been as difficult to sort out as many VM employees are trying to make out.



Well I agree 100% with you that many sales staff use hype, gimmicks and even lies to get sales. But not me. And if you want evidence then go to [mod edit: no advertising please] where you will see that I actively campaign against such tactics.

---------- Post added at 09:40 ---------- Previous post was at 09:36 ----------



As I keep saying, this is about VM, and not individual staff. Stop twisting it to make me sound like the villan here.

I have received poor CS from VM on many occasions (as I'm sure many, many people have). But what disgusts me is the attitude of the VM staff on here, who try to make excuses, or twist things around, rather than showing any concern whatsoever that a customer received poor CS.
well eveeryone here thinks oyu are villian because you have called teh agent a liar
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