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Old 23-12-2011, 11:11   #231
Peter_
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Well you are making it up to suit VM now. I told you what happened, he said "it isn't possible", and that was that. It's only when I pushed that he could be bothered to either do something, or find out if it could be done. He only put me on pause for a min or two, so it can't have been as difficult to sort out as many VM employees are trying to make out.



Well I agree 100% with you that many sales staff use hype, gimmicks and even lies to get sales. But not me. And if you want evidence then go to [mod edit: no advertising please] where you will see that I actively campaign against such tactics.
If you had read some of the other posts by other agents you would have seen that policy can make things impossible for first line agents and just because they eventually rsolved it does not make them a liar.
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