Quote:
Originally Posted by mikes12345
So ... Why can't Virgin Media ever get their customer service right??
I think they can .. sometimes ... and that in reality that is as much as any big company with thousands of customers all on subtly different contracts with different services different loyalty schemes etc can hope to achieve. To train staff better than that would probably double my subscription ... so I'll stick with service that is good most of the time and not pay any more!
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As I have said many times on this thread, they do get it spot on sometimes, although almost never with overseas call centres.
But I'm talking about the many times that they have got it wrong.
I don't know the details of your individual case. But my example points out the fact that it took 4 phone calls for them to get it right. And even then they didn't want to rectify the problem.
---------- Post added at 09:51 ---------- Previous post was at 09:49 ----------
Quote:
Originally Posted by Andrewcrawford23
i cant believe wha ti might have found :O
http://www.insiders-view.co.uk/disgr...rt-forum/00544
doa search for tim  sounds a lot like our tim :O but i cant say it is  kinda goes agianst what hesays about himself and his company :O i better watch out cause he might shoot me down like on those forums :O |
Well that post was a load of cr#p. But I can't believe that people are actually sad enough to start stalking me.
YOUR POST IS SOOOOO FAR OFF TOPIC!!!!!