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Old 23-12-2011, 10:43   #227
Stephen
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Well you are making it up to suit VM now. I told you what happened, he said "it isn't possible", and that was that. It's only when I pushed that he could be bothered to either do something, or find out if it could be done. He only put me on pause for a min or two, so it can't have been as difficult to sort out as many VM employees are trying to make out.
As I have tried to tell you before, its nothing to do with not being bothered, read jb66's post about the fault issue he had to deal with. That is the main reason for not editing or trying to change a work order.
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