Quote:
Originally Posted by martyh
In all my dealings with customers the first rule is never say never .You just don't say that a thing is impossible because usually there is a way to achieve it .I appreciate that to all intents and purposes what Tim wanted done was impossible ....for the reps he spoke to .......because they didn't have the necesary permissions but it was possible for a manager .It is splitting hairs i know .As i have said i would not call the rep a liar and think Tim is wrong to do so
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For al we know the agent may have said I do not think that is possible but went away and got it sorted, without a recording who really knows, but regardless the issue was resolved to his satisfaction but then the agent was called a liar.
I have seen and heard many salesman trying to sell things and you know in most cases they are lying to get that all important sale, especially where targets are concerned, so to me it is a case of the pot calling the kettle black.