Quote:
Originally Posted by shiner
Quick question. The internet went down early hours of Weds morning. IT was still down 8am on Weds so I called to report the fault. They confirmed no known faults in my area and could see the link was down so booked an engineer visit for Friday morning. Around lunchtime Weds the internet came back online. I did not cancel the engineer, waiting to see if the connection remained up. It has stayed up today although the connection dropped and then recovered again just now (usual problem)
So - should I cancel the engineer as the original fault (no service) has gone ? will the engineer have been canceled automatically (doubtful ?) Or should I leave the appointment in place and ask him to check the line, equipment etc. to see if he can solve these problems I'm having ?
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the engineer will still come but if it is up and running he won't do anything. Engineers are only cancelled when they have been booked in advance, a network fault has been reported and fixed and then the engineers are cancelled, which might have happened in this case and we don't know as they could have detected the area fault after you rang up. I had a problem a couple of years ago when my connection was down for 3 days and they insisted it wasn't an area fault. An engineer came round around lunchtime and said that all the calls he has been to that morning had been for the same thing and there was nothing he could do about it. He made a few phone calls and 4 hours later everything was 100% again.