Quote:
Originally Posted by Masque
Actually that is quite incorrect as the agents found they could not do it but the fourth found out how and was therefore accused of lying because they managed to sort out the issue, that is completely out of order.
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In all my dealings with customers the first rule is never say never .You just don't say that a thing is impossible because usually there is a way to achieve it .I appreciate that to all intents and purposes what Tim wanted done was impossible ....for the reps he spoke to .......because they didn't have the necesary permissions but it was possible for a manager .It is splitting hairs i know .As i have said i would not call the rep a liar and think Tim is wrong to do so