Thread: TiVo Why can't Virgin Media ever get their customer service right??
View Single Post
Old 22-12-2011, 18:16   #190
Tim Deegan
cf.mega poster
 
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
Tim Deegan has reached the bronze age
Tim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze age
Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Masque View Post
I see you are ignoring my questions about the training of your own staff, I think that in essence answers everyones questions that you obviously have double standards as I bet you tell your staff to hook the customer by any means possible especially with them probably having targets to attain.

You dislike the thought of someone trying their best to help you because you then accuse them of lying as they were able to get your issue sorted out, that is going the extra mile in anyones book unlike an unscrupulous salesperson in a showroom.
I train my staff to a very high standard. And I wouldn't tollerate poor CS.

---------- Post added at 17:16 ---------- Previous post was at 17:13 ----------

Quote:
Originally Posted by Sirius View Post
Sorry but i dont seem to be able to find the answer to the questions in post 172
I have answered your qiestions.

And I have also told you on many occasions that my gripe is with the poor training and policies of VM, and not with individuals......read my first post.
Tim Deegan is offline