Quote:
Originally Posted by Tim Deegan
Like I said, this thread is about poor CS from VM in general. This was only one example of many.
I have also said before that usually it is the overseas call centres who give terrible service, and the UK ones are usually ok.
The reason I haven't complained on this occasion is because I feel it is mainly training and company policies that are at fault. So putting in a complaint about any one, or all four of the CSR's would probably more likely drop them in it, rather than change the way the company operates.
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I see you are ignoring my questions about the training of your own staff, I think that in essence answers everyones questions that you obviously have double standards as I bet you tell your staff to hook the customer by any means possible especially with them probably having targets to attain.
You dislike the thought of someone trying their best to help you because you then accuse them of lying as they were able to get your issue sorted out, that is going the extra mile in anyones book unlike an unscrupulous salesperson in a showroom.