Quote:
Originally Posted by paultrademark
I said that about 8 pages ago and got into trouble for it 
Tim, have you done as myself and others have suggested and contacted complaints?
In all fairness, I've dealt with some hellish CS reps from VM (and other companies too), and the latest one was just a few weeks ago from VM.
The complaints team person we got (well CEO team), put a goodwill gesture on my account after the investigation they did for the terrible attitude by one particular VM Employee, and hopefully it was fed back to them as a training issue. |
Like I said, this thread is about poor CS from VM in general. This was only one example of many.
I have also said before that usually it is the overseas call centres who give terrible service, and the UK ones are usually ok.
The reason I haven't complained on this occasion is because I feel it is mainly training and company policies that are at fault. So putting in a complaint about any one, or all four of the CSR's would probably more likely drop them in it, rather than change the way the company operates.
---------- Post added at 17:05 ---------- Previous post was at 17:04 ----------
Quote:
Originally Posted by Sirius
So i take it your going to ignore my question in post 172
|
I have answered your questions
---------- Post added at 17:08 ---------- Previous post was at 17:05 ----------
Quote:
Originally Posted by Masque
Maybbe you should take your head out of the sand and read the facts according to OFCOM.
http://www.ispreview.co.uk/story/201...isfaction.html
As I said above you are complaining about an agent who did his level best to help you and you then call them a liar, do you have such high standards in your own business or do you turn a blind eye as long as it results in a sale, now be honest.
The agent went above ad beyond and you label him a liar, that is truly sad and vindictive, I wonder how high an employee turnover your business has. |
I seem to remember recently a thread about an OFCOM report slating VM's CS.
Yes I do have extremely high standards in my business. But then customer satisfaction is extremely important to me.