Cable Forum - View Single Post - Superhub Modem mode

shiner · 22-12-2011, 15:58

Quick question. The internet went down early hours of Weds morning. IT was still down 8am on Weds so I called to report the fault. They confirmed no known faults in my area and could see the link was down so booked an engineer visit for Friday morning. Around lunchtime Weds the internet came back online. I did not cancel the engineer, waiting to see if the connection remained up. It has stayed up today although the connection dropped and then recovered again just now (usual problem)

So - should I cancel the engineer as the original fault (no service) has gone ? will the engineer have been canceled automatically (doubtful ?) Or should I leave the appointment in place and ask him to check the line, equipment etc. to see if he can solve these problems I'm having ?

22-12-2011, 15:58	#9
shiner Inactive Join Date: Nov 2003 Location: West Sussex Posts: 30	Re: Modem mode - what does it fix ? Quick question. The internet went down early hours of Weds morning. IT was still down 8am on Weds so I called to report the fault. They confirmed no known faults in my area and could see the link was down so booked an engineer visit for Friday morning. Around lunchtime Weds the internet came back online. I did not cancel the engineer, waiting to see if the connection remained up. It has stayed up today although the connection dropped and then recovered again just now (usual problem) So - should I cancel the engineer as the original fault (no service) has gone ? will the engineer have been canceled automatically (doubtful ?) Or should I leave the appointment in place and ask him to check the line, equipment etc. to see if he can solve these problems I'm having ?