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Originally Posted by Tim Deegan
Here we go again, a VM employee with his head in the sand, thinking that VM can't possibly have done anything wrong! Who are you trying to convince?
Stop defending poor service. We all know that VM are one of the worst as far as the comms companies go. And you are still trying to deny that taking 4 phone calls to get something right is good customer service.
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Maybbe you should take your head out of the sand and read the facts according to OFCOM.
http://www.ispreview.co.uk/story/201...isfaction.html
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Ofcom has today released its latest customer satisfaction survey, which covers the UK's biggest fixed line broadband ISPs, Mobile Broadband operators and telephone providers (those with a market share of 4%+). The results, which come from a September 2011 study, reveal that Sky Broadband (BSkyB) and Virgin Media both have the highest overall level of satisfaction for fixed internet providers at 71%.
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As I said above you are complaining about an agent who did his level best to help you and you then call them a liar, do you have such high standards in your own business or do you turn a blind eye as long as it results in a sale, now be honest.
The agent went above ad beyond and you label him a liar, that is truly sad and vindictive, I wonder how high an employee turnover your business has.