Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 22-12-2011, 17:56   #182
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Stephen View Post
making a mountain out of a mole hill.
I said that about 8 pages ago and got into trouble for it

Tim, have you done as myself and others have suggested and contacted complaints?

In all fairness, I've dealt with some hellish CS reps from VM (and other companies too), and the latest one was just a few weeks ago from VM.

The complaints team person we got (well CEO team), put a goodwill gesture on my account after the investigation they did for the terrible attitude by one particular VM Employee, and hopefully it was fed back to them as a training issue.
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