Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 22-12-2011, 17:34   #180
Tim Deegan
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Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Stephen View Post
There was no intention to decieve at all! You are totally twisting what happened and trying to get everyone to believe you......which they don't.

There was not poor CS at all. The person you spoke to did everything they could to help you out and eventually bent the rules to sort things out for you.

The cake is a lie! That is all.
Here we go again, a VM employee with his head in the sand, thinking that VM can't possibly have done anything wrong! Who are you trying to convince?

Stop defending poor service. We all know that VM are one of the worst as far as the comms companies go. And you are still trying to deny that taking 4 phone calls to get something right is good customer service.
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