Quote:
Originally Posted by Sirius
I bet if someone came on this forum and accused you of training your staff to lie to your customers you would be very annoyed and shouting from the roof tops about it ????
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HMMM!!!
I wonder as he is a business man selling beds does he allow his staff to twist or bend the truth or even tell them to use any means at their disposal in order to get a sale, do you pressure your staff with targets making them do this just to keep their job, pray do tell as I am more inclined to find a small company pursuing this line than a major company such as Virgin Media.
Now do you really want us to question the integrity of your staff training regimen as I kind of expect that they do not have anywhere near the kind of in-depth training that Virgin Media staff have to go through before they are allowed to take calls and is continually updated sometimes on a daily basis through our intranet.
I also rather doubt that you have the continued ongoing assessments and one to ones that we have as a small firm tends not to have the time available and expect you expect your staff to learn on the job, basically on the fly so to speak.