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Old 22-12-2011, 14:38   #171
Peter_
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Stop trying to twist my words Sirius. You know exactly what I'm saying. Many people are saying that he was following his training, and that it wasn't his fault. Well if this was the case, then what they are saying is that VM trained him to lie. But what is more likely the case, is that the training given by VM was very poor. So when asked to do something that he didn't know how to do, then instead of asking someone, he just took the lazy option, and tried fobbing me off.
You just fail to understand that agents must follow a certain process and sometimes that process will disallow certain things, so the first three agents would not do it but the forth went away and found a way to do it and because of that he lied to you, AMAZING, most people would consider that as going the extra mile but sadly not you, I wish that the agent could read this and then call you up and say sorry the has been a mistake and we have to cancel it.
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