Quote:
Originally Posted by Dustymiller
What a waste of IP packets this thred is.
Lets firstly go to the Oxford English Dictionary:
To lie =df to make a false statement with the intention to deceive.
There was no "intention to deceive" as far as I can tell, the knowledge that the CSR had was that your request was impossible to achieve.
Therefore there was no lie. - Simple really. Retract your stamement and lets move on.
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thank you for clarifying what i was saying tim jsut wont accept it and he doesnt seem to understand what the word lie mean its the intention and since no intetnion could be prove then it wasnta lie
---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------
Quote:
Originally Posted by Tim Deegan
Exactly. Yours is another example.
However in your case you should escalate it to a manager. If you cancelled your direct debit, then what could they do?
---------- Post added at 11:51 ---------- Previous post was at 11:47 ----------
That's why I said, is it a lie or not?
The fact is that whatever reason the CSR had for making an untrue statement. The fact is that there are other people in the company who do know. So as he made an untrue statement on behalf of the company, then I was lied to by VM.
And forget all this nit picking about exact wording and examples. The fact remains that it is terrible customer service, which is what this thread is about.
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the terrible service you and the poster your quoted is terrible i agree but the reaosn teis thread is so long and heated is yoru instnce ona lie form the agent when the word lie as the psoter below you has said is with intetnion since you cant prove he intetnd to lie retrect the statement of the lie and people will be on your side about hte poor CS you have have had