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Re: Why can't Virgin Media ever get their customer service right??
What a waste of IP packets this thread is.
Lets firstly go to the Oxford English Dictionary:
To lie = to make a false statement with the intention to deceive.
There was no "intention to deceive" as far as I can tell, the knowledge that the CSR had was that your request was impossible to achieve.
Therefore there was no lie. - Simple really. Retract your stamement and lets move on.
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