Quote:
Originally Posted by oyez
I have been a customer with Ntl/virgin for approx 20 years,I phoned up last month to cancel because of an ongoing tv problem the woman I spoke to seemed helpful enough and asked me three times are you sure you still want to cancel I answered yes. 
Today I got my virgin media bill which showed I was being charged for the period dec26/jan 25 I phoned to query this as I was leaving Virgin and was told that my request to give 30 days notice had not been put on the system so I would have to give another 30 days. 
The guy I spoke to today gave me a termination date and also a date to collect the equipment. But I still have to pay for another Month
Customer service is abysmal  |
Exactly. Yours is another example.
However in your case you should escalate it to a manager. If you cancelled your direct debit, then what could they do?
---------- Post added at 11:51 ---------- Previous post was at 11:47 ----------
Quote:
Originally Posted by Andrewcrawford23
no if i said the milk cartoon is full without checking that isnt knowily liying that just been daft tops for not making sure ie checking, ill agree he should have checked before saying he couldnt do it but he never lied, now with your example
ok i have checked the milk cartoon 5 minutes before oyu ask me about it, i know there very little left, i say to you when you ask me about the milk cartoon, i say it full, now i have lied to you because i knowigly knew the milk cartoon was nearly empty or knew it wasnt full, now that isa liar under english dictoniary
now the same scenario
you ask me about he milk cartoon i say it full but i havent checked, now i am being daft to assume and not check before giving you the answer but i ahve not lied to you i have gave you the wrong information because i madea assumption based on what i cant say because it just a dummy scenario but in this case there is the potential i coudl have lied to you an there the higher potential i was just daft and nver checked, now if you say the agent potential lied to me ill agree that is true but nither you nor me or anyone can prove it otherwise without putting the agent on a lie detector test
you aint said anything about the possible of the agent havent a disabilty like dsylexica so impossible might be part of his limited vocaliabilty and not know other words that better describe what he means, cause trust me if i ever had you on the phone and then foudn you saying this i owuld filea report to the police under the equailty discrimation act because my vocaliabilty is poor and i cant always describe wha ti mean
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That's why I said, is it a lie or not?
The fact is that whatever reason the CSR had for making an untrue statement. The fact is that there are other people in the company who do know. So as he made an untrue statement on behalf of the company, then I was lied to by VM.
And forget all this nit picking about exact wording and examples. The fact remains that it is terrible customer service, which is what this thread is about.