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Re: Over Utilisation...The laymans story
When you moved from 20Mbps to 50Mbps you moved from DOCSIS1 to DOCSIS3. It sounds like your local 1 network was oversubscribed but the 3 network still isn't. If you don't actually need 50Mbps you can call retentions and ask to be downdraded to 10Mbs (retentions because it's easier - they're the only VM calls I ever make) - there will be no penalty for downgrading and you'll still be on the DOCSIS3 network. Eventually of course your DOCSIS 3 network may become borked too.
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