Quote:
Originally Posted by Hugh
Speaking of twisting words, you are utilising sophistry yourself, imho - you are stating you are not saying VM CSR's are trained to lie, and in fact you are stating that your interpretation of what others are saying is that VM CSR's are trained to lie; the people who you are referring to deny this interpretation, but you insist on repeating it.  |
I have just tried to search for the thread that the accusations are in but i don't seem to be able to find anything before November ??? will keep looking.
Tim directly stated it in one of his posts and said he HAD proof but when asked to produce it none was forth coming
found it
Quote:
Originally Posted by Tim Deegan
I'm afraid you are very wrong.
To start with, any staff who deal with customers should not bring problems to work. And therefore personal issues should NEVER have any bearing on the way they deal with customers.
Staff who can't do the above quite simply shouldn't be employed in positions dealing with the public.
If a company (whatever size) employs the right people, and trains them properly, then this alone should eliminate most complaints.
Worst of all is when staff are actually trained to lie to customers, as I have come across a few times with VM.
To be honest I am disgusted that there are two members of VM staff in this forum who instead of passing on customers concerns, actually try and make excuses, and even deny that there is a problem. Well as I have said many times, there is a serious problem with VM's customer service.
You have to remember that VM aren't retailers, they provide a service. And this is a service that should run trouble free on a day to day basis. And I have to say that it usually does, and is in fact very reliable. Even when there are faults that cause disruption in the service, then I accept that as with all technology, this can happen occasionally. And although it can be very annoying (especially when trying to run businesses that rely on communications and IT), it isn't really grounds for a complaint as long as the problem is sorted quickly. With retailers they are relying on products manufactured by third parties, and therefore they are more likely to have complaints.
Complaints usually start out as problems. It's the way that these problems are dealt with that decides if it becomes a complaint. And this is where VM fall flat on their face as far as customer service goes.
The best single way to improve VM's customer service would be to bring the call centres back to the UK. Oh, and stop training staff to lie.
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http://www.cableforum.co.uk/board/35304151-post33.html