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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Tim Deegan
Stop trying to twist my words Sirius. You know exactly what I'm saying. Many people are saying that he was following his training, and that it wasn't his fault. Well if this was the case, then what they are saying is that VM trained him to lie. But what is more likely the case, is that the training given by VM was very poor. So when asked to do something that he didn't know how to do, then instead of asking someone, he just took the lazy option, and tried fobbing me off.
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Speaking of twisting words, you are utilising sophistry yourself, imho - you are stating you are not saying VM CSR's are trained to lie, and in fact you are stating that your interpretation of what others are saying is that VM CSR's are trained to lie; the people who you are referring to deny this interpretation, but you insist on repeating it. 
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