I have been a customer with Ntl/virgin for approx 20 years,I phoned up last month to cancel because of an ongoing tv problem the woman I spoke to seemed helpful enough and asked me three times are you sure you still want to cancel I answered yes.
Today I got my virgin media bill which showed I was being charged for the period dec26/jan 25 I phoned to query this as I was leaving Virgin and was told that my request to give 30 days notice had not been put on the system so I would have to give another 30 days.
The guy I spoke to today gave me a termination date and also a date to collect the equipment. But I still have to pay for another Month
Customer service is abysmal
