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Originally Posted by Andrewcrawford23
YOur the type of person who isnt a really easy goign person , but nither am i trust me my wife cringes at the complainent i make to companies usually 3-10 pages in length and gneeral cite laws if appicable or things that make godo cusotmer service.
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Well you don't actually know me so you can't say that. However, I am very easy going until people try to fob me off or lie to me. I was very polite and friendly with the other three CSR's (even though inside I was a bit miffed by the third call).
Quote:
Originally Posted by Andrewcrawford23
The problem most people are having that your doign worng in peoples eyes.... is you are callign the 4th agent a liar it is very harsh word and not appriotate in this instance, lets jsut say he has a disabilty and no matter how much training he gets he will never remeber now you callinga someonea liar due toa disabilty woudl then take you to the extent of being a criminal under law no one really is disputing the system is crap and needs to be better it is how your treating the last cs you spoke to as beinga liar, drop the liar bit and people will more likely agree with you, i suggest you go read a english dictorionary of what lier is, it is someone who knowinly tells you something that is not true, someone who gives the wrong information has just madea mistake and there is no way in the world you would ever know he has intetnionally lied to you on the phone unless he has said he did????
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He knowingly (or ignorantly) told me something that wasn't true, because he was either too lazy to either sort the problem, or to ask someone who did know. So as he represents VM, then I was lied to by VM, as they told me something that wasn't true.
It's a bit like someone saying that milk carton is full, when they haven't actually checked (because they can't be bothered). Now is it a lie or not? It doesn't chage the fact that they were trying to fob someone off because they couldn't be bothered.
---------- Post added at 11:22 ---------- Previous post was at 11:22 ----------
Quote:
Originally Posted by Sirius
I am not twisting your words, You have stated on this forum that VM train there staff to lie so have you now changed that that accusation or not.
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Read my reply.
If as many people have said, he was following his training. Then it is those people who are saying that he was trained to lie.