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Old 22-12-2011, 12:21   #161
Sirius
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Stop trying to twist my words Sirius. You know exactly what I'm saying. Many people are saying that he was following his training, and that it wasn't his fault. Well if this was the case, then what they are saying is that VM trained him to lie. But what is more likely the case, is that the training given by VM was very poor. So when asked to do something that he didn't know how to do, then instead of asking someone, he just took the lazy option, and tried fobbing me off.
I am not twisting your words, You have stated on this forum that VM train there staff to lie so have you now changed that that accusation or not.
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