Quote:
Originally Posted by Tim Deegan
So what sort of customer am I?????
It seems that you have your own impression of me being some sort of Victor Meldrew. Well I'm afraid you have got me all wrong.
You forget that I also deal with customers. And I know that some of them are impossible to please, no matter what you do or say. But I'm not one of them. If you read one of my earlier posts, you will see that I had excellent service from VM Tivo support only last night. And in fact the gentleman actually diagnosed and reported faults on my phone lines at the same time.
As you said, you don't get it right all the time, none of us do. But when you don't know something, do you go and find out for the customer, or do you just lie to them?
What you can't seem to grasp is that his statement "it isn't possible" was used in the context that nothing could be done, so tough luck. So it wasn't just his wording, he wanted to end the conversation.
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YOur the type of person who isnt a really easy goign person , but nither am i trust me my wife cringes at the complainent i make to companies usually 3-10 pages in length and gneeral cite laws if appicable or things that make godo cusotmer service.
The problem most people are having that your doign worng in peoples eyes.... is you are callign the 4th agent a liar it is very harsh word and not appriotate in this instance, lets jsut say he has a disabilty and no matter how much training he gets he will never remeber now you callinga someonea liar due toa disabilty woudl then take you to the extent of being a criminal under law no one really is disputing the system is crap and needs to be better it is how your treating the last cs you spoke to as beinga liar, drop the liar bit and people will more likely agree with you, i suggest you go read a english dictorionary of what lier is, it is someone who knowinly tells you something that is not true, someone who gives the wrong information has just madea mistake and there is no way in the world you would ever know he has intetnionally lied to you on the phone unless he has said he did????