Quote:
Originally Posted by nstokes
in some ways you are correct, i have been working at the same one for over 6 years and tbf i dont know it all as no one person can know everything, i still get things wrong and sometimes my calls arnt always the best but i learn from it and take things on board, i have had customer like Tim before and tbh i deal with the issue and if they have anything bad to say about me when they have no need i leave it and forgot get, move on to the next one, if i had done something incorrect then i understand his POV but the agent he is talking about (4th call) didnt do anything wrong apart from maybe have used the wrong wording but he sorted the issue out
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So what sort of customer am I?????
It seems that you have your own impression of me being some sort of Victor Meldrew. Well I'm afraid you have got me all wrong.
You forget that I also deal with customers. And I know that some of them are impossible to please, no matter what you do or say. But I'm not one of them. If you read one of my earlier posts, you will see that I had excellent service from VM Tivo support only last night. And in fact the gentleman actually diagnosed and reported faults on my phone lines at the same time.
As you said, you don't get it right all the time, none of us do. But when you don't know something, do you go and find out for the customer, or do you just lie to them?
What you can't seem to grasp is that his statement "it isn't possible" was used in the context that nothing could be done, so tough luck. So it wasn't just his wording, he wanted to end the conversation.