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Old 22-12-2011, 11:15   #150
Chris
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
The thread was started because of the overall poor CS from VM. And this situation was just one example.

The fact is that if somebody deliberately makes a statement that is untrue then that is the definition of a lie. Other people may call it bending the truth, or being uneconomical with the truth. But a lie is a lie, and nobody can deny that.
It has been repeatedly explained to you what the CSR meant by 'not possible'. If you're too proud to admit you got it wrong when you called a decent, helpful member of staff a liar, it's your loss.
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