Quote:
Originally Posted by Andrewcrawford23
yes i agree tim should have had it all doenand sorted witht eh first call not the 2nd 3rd or 4th but on the same hand tim should not be calling people liers because they state "that impossible" then they come back and fix it, i know that seems liek there lying and maybe the agent should have said i dnt think that is possible and checked but you cant call someone a liar because of how there trained no offense but no one know everything even if you are train on say tivo you will not know ever possible problem you could encourare even if you where train on the in and out of the tivo, i assume tim is not tech savvy because if he was he know that software is temperamental and can do one thing one and minute and another the next with the same command and that is why the staff member will have bene trained never to cancel the order because cancelling the order could mean that in the end tim would not even have got them for tuesday because the order was cancelled but tim thinks that isnt acceptable, he also seems to think that people are robot and never make makes we are all human and make mistake the good people admit there wrong and dnt try to cover themself up.
to sum up no one know everything so it is impossible to train for everything just grow up and accept they mucked up and didnt get it right first time but the person who did fix it wasnta liar just was trained that way, then go and complain to virign about how there system works
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The thread was started because of the overall poor CS from VM. And this situation was just one example.
The fact is that if somebody deliberately makes a statement that is untrue then that is the definition of a lie. Other people may call it bending the truth, or being uneconomical with the truth. But a lie is a lie, and nobody can deny that.
If the CSR didn't knowthen he should have asked, rather than making an untrue statement. To say "it is impossible" is a statement, and isn't just implying something.