Thread: TiVo Why can't Virgin Media ever get their customer service right??
View Single Post
Old 22-12-2011, 11:06   #145
Tim Deegan
cf.mega poster
 
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
Tim Deegan has reached the bronze age
Tim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze age
Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by nstokes View Post
agreed but see my post above, i bet there aim is to fix all issues as quick as poss without messing the customer around but somethimes it doesnt always work like this, remeber things happen for a reason
Unfortunately with VM it seems to be more often than not that they don't get it right. Which is my whole reason for this thread.

---------- Post added at 10:06 ---------- Previous post was at 10:04 ----------

Quote:
Originally Posted by martyh View Post
and my point was that the aspiration of the company and the staff should be to resolve the issue at the 1st attempt not the 2nd,3rd or 4th that just shows that the company and the staff have failed
That is one of the points I am trying to make in this thread
Tim Deegan is offline