Quote:
Originally Posted by andy_m
And yet you're still posting here!
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Because I am amazed at such a strange attitude when in all likelihood the final agent went against process and tried his best to sort out the issue to the satisfaction of the OP, just because the other 3 agents were unwilling to do so it does not mean that they were lying as they were probably just staying within the guidelines laid down by Virgin Media, and not everyone will got outside of that in fear of being disciplined for doing so, you should never shoot the messenger.