Quote:
Originally Posted by Masque
A long winded and rather pointless thread.  |
And yet you're still posting here!
Whether he used the right language or not, I'm sure everyone can understand the frustrations of the OP. Making the customer phone 4 times before he got the service he wanted without explaining the processes involved to give him some understanding of why it may not have been possible is not good enough.
If nothing else, this thread has allowed the OP to air his annoyance, has led to some debate about what constitutes good customer service, has explained in some detail Virgin's processes thereby giving it's customers a greater understanding of why things are done in a certain way and has certainly been lively. Great thread as far as I'm concerned.