Quote:
Originally Posted by Chad
So someone at Virgin has given inaccurate information to the original poster. The original poster has then aired his dissatisfaction to the Virgin employee who then managed to go away and resolve the matter.
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As we cannot see the account notes or even know the exact nature of the enquiry then we will never truly know if inaccurate information was actually given as for al we know the information given was correct as per process, but the last agent may have decided to go the extra mile and find out if the was a workaround which ended in the positive result for the OP which unless you read back his posts you would actually think otherwise.
A long winded and rather pointless thread.
