Quote:
Originally Posted by Tim Deegan
Personally I've only ever had to call Sky a few times over 15 years, and didn't really have any problems with them. So I'm not really qualified to comment on their CS.
|
That would be because you were a tv only customer and had probably not changed your package much (?).
Sky have millions of happy customers who want a solid reliable tv service which is what they provide.
The ones who end up with problems are the ones who upgrade/downgrade (regularly), always want discounts, have phone and broadband, or get the services moved to another address.
Regarding the original post, the specifics of the issue would be different with Sky but essentially if something was put to happen along with another order then you would normally have to wait for that to complete for the change to happen. You would/should have been told this on the original call if it was the case.
IMHO the poor service lies with the original advisor not making you aware of this and the subsequent advisor's not being honest about this. The fourth advisor could have probably handled it better by making you aware that it wasn't standard process to do what you wanted.
I don't know the VM processes, but for Sky, he should have advised you (before changing the order to make the changes immediate) that he would have to cancel your Tuesday install and may have to book a different date for that job.
(These are my views on the situation not those of BSkyB)